Billable Services Plans:
Any time we spend delivering the services listed in your support contract scope of work
Any time we spend researching or delivering any services not included in point (1)
^ Additional Charges can vary starting at ($25+)
Any time we spend communicating with you or with any third parties in relation to points (1) and (2)
Un-Billable:
The following will be regarded as un-billable time:
Any time we spend researching the services listed in your support contract
Any time we spend administering your contract (e.g. reporting & billing)
All billable Services will be tracked and a report supplied accompanying any invoice.
(this information will also be located in your executed DAP agreement on file)
