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Billable vs-Un-billable

Billable Services Plans:

  • Any time we spend delivering the services listed in your support contract scope of work

  • Any time we spend researching or delivering any services not included in point (1)

^ Additional Charges can vary starting at ($25+)

  • Any time we spend communicating with you or with any third parties in relation to points (1) and (2)

Un-Billable:

The following will be regarded as un-billable time:

  • Any time we spend researching the services listed in your support contract

  • Any time we spend administering your contract (e.g. reporting & billing)


All billable Services will be tracked and a report supplied accompanying any invoice.


(this information will also be located in your executed DAP agreement on file)



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